FAQs

SAFETY

Always use your wax burner on a level heat resistant surface.

Keep away from children and pets.

Use with an unscented 2-4 hour tealight.

Keep candle away from flammable objects and draughts.

Do not leave a burning candle unattended.

Do not move burner whilst lit.

Discontinue use of wax burner if you notice any cracks. Check your burner regularly.

WHAT ARE WAX MELTS?

Wax melts are scented chunks of wax that release fragrance when heated. Wax melts vs Candles. Unlike candles, wax melts do not have a wick so need to be heated in a tealight burner or electric burner.

WHAT ARE YOUR WAX MELTS MADE FROM?

Our wax melts are made from a professional parasoy wax melt which is a combination of soy wax and paraffin. 50% soy wax, 30% vegetable wax and 20% paraffin wax. Our wax is vegan and cruelty free.

HOW DO I CHANGE MY WAX MELT?

Heat your wax for under a minute, then gently slide the wax out of the burner and wipe the well of your burner with some tissue. Be aware the  wax will be hot.

ARE YOU CLP COMPLIANT?

Yes, we are fully CLP compliant and all our wax melts have the CLP information on the packaging.

WHAT IS CLP INFORMATION?

CLP stands for Classification, Labelling and Packaging. CLP on wax melts and candles that contain fragrance is a legal requirement. It is needed to inform customers of any chemical hazards and ingredients that can produce an allergic reaction. All fragrances will have different CLP information.

ARE YOU INSURED?

Yes.

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

We aim to dispatch orders within 3-10 days. Please note this is dispatch time not delivery time.